Frequently Asked Questions
Everything you need to know about bringing Artiss furniture into your home.
What is the typical shipping timeframe for Artiss furniture?
Most orders are processed within 1-2 business days. Delivery typically takes between 3 to 7 business days depending on your location, though remote areas may require additional time.
Do Artiss products come with a warranty?
Yes, all Artiss products come with a standard 12-month warranty that covers manufacturing defects and structural integrity under normal domestic use.
Can I return an item if I change my mind?
We offer a 14-day change-of-mind return policy. The item must be in its original, unopened packaging and in a resalable condition. Please note that return shipping costs are the responsibility of the customer.
Are the furniture pieces difficult to assemble?
Most Artiss furniture is designed for straightforward home assembly. Each product includes a comprehensive instruction manual and all necessary hardware. We recommend having a basic set of tools on hand.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and ZipPay.
How can I track the status of my home delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.